Personal Use Limited Warranty
FORME warrants to the original purchaser of a Spa for personal use that it will perform in accordance with the warranties set out in this warranty document (‘Warranties’).
Red Light Therapy
FORME warrants the Forme Solis Red Light Therapy Panel for 5 years & 1 year for the Stand & all other accessories, for personal & commercial use, from the date of delivery against failure due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty. Damage caused by improper installation or usage, including usage in temperatures exceeding 50c or in conditions above 80% humidity conditions is excluded from this warranty. This product is suitable for indoor use only, damage caused due to storage/usage outdoors or in exposed conditions is excluded.
FORME warrants the Forme Lumea LED Face Mask for 2 years on all electronic componentry from the date of delivery against failure due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty. Damage caused by general wear & tear, improper installation or usage, including usage in temperatures exceeding 40c or in conditions above 80% humidity, is excluded from this warranty. This product is suitable for indoor use only, damage caused due to storage/usage outdoors or in exposed conditions is excluded.
Forme Pilates Reformer
FORME warrants the Forme Pilates machines for 5 years on the Frame (2 years on the Rio model), 2 years on the Rail, Gear Bar & Foot Bar, and 1 year on all other componentry including Springs, wheels Straps & other components & upholstery (excluding Shoulder pads), from the date of delivery against failure due to faulty workmanship or materials, subject to the limitations, conditions and exclusions expressed in this warranty. Damage caused by improper installation or usage of the reformer, or by exceeding the weigh rating of the reformer (Rio 120kg, Monaco & Osaka 150kg), is excluded from this warranty. This warranty is limited to the supply of replacement parts and excludes labour. This product is suitable for indoor use only, damage caused due to storage/usage outdoors or in exposed conditions is excluded.
Forme Move Display
FORME Warrants the Forme move display for 1 year from the date of delivery
Damage caused by improper installation or usage, is excluded from this warranty. This warranty is limited to the supply of replacement parts and excludes labour. This product is suitable for indoor use only, damage caused due to storage/usage outdoors or in exposed conditions is excluded.
General Warranty Exclusions
• Damaged by earth or ground-fill movement or Acts of God.
• Damage or warping caused by failure to cover the product when packaged in protective wrap and excessive exposure to sunlight.
• Damage caused by incorrect electrical installation.
• Damage caused by rodents or termites .
• Damage caused by flooding.
• Damage caused by installation of product or accessory on a unsuitable surface or area.
• Damage caused by third party carriers.
• This warranty does not include all commercial installations, i.e. hotels, motels, gyms, sports clubs where larger user numbers are apparent.
• Fading and weathering of the surface will occur naturally over time and are not considered defects
• Damage to straps, locks and stitching is not covered under this warranty.
• This warranty does not cover demo or ‘scratch & dent’ sales.
WARRANTY LIMITATIONS
This warranty is not transferable.
The products shall not be altered or modified from their original state. This warranty is the only warranty offered by FORME and excludes any other implied or oral undertakings. This warranty does not cover defects or damage due to normal wear and tear, improper installation, alteration with FORME’ prior written consent, accident, acts of God, misuse, abuse, commercial or industrial use, use of an accessory not approved by FORME, failure to follow FORME’ Pre-Delivery Instructions, Maintenance guides and Owner’s Manual, or repairs made or attempted by anyone other than an authorized representative of FORME. If any such defects appear or occur the Purchaser shall inform FORME or its representative by notice in writing within seven days of such defect. Any such notice is required to set out the exact nature of the defect and the circumstances in which it was noticed. (Email: [email protected] or call 0800 99 33 99).
GENERAL WARNINGS
It is the owners responsibility to undertake regular inspections and ensure maintenance is performed on all products including but not limited to, checking tightness of screws and bands, inspecting structural integrity and regularly oiling any wooden surfaces. Do not leave any products wrapped in protective plastic outside in direct sunlight, this can cause damage to the product due to magnification. Store in shaded area if not being installed immediately. Failure to adhere to these requirements may void your warranty.
LIMITATION OF LIABILITY
To the full extent permitted by the laws in New Zealand, FORME, its agents or employees shall not in any event be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. In no event shall FORME, its agents or employees, be liable for Injury to any person for any claim of damage, however arising. If products are purchased for business purposes, as defined by the Consumer Guarantees Act 1993 (“the Act”), the provisions o fthe Act shall not apply to the materials so purchased. FORME does not accept any responsibility or liability for any advice taken around local council regulations including but not limited to building consents, resource consents and/or spa and swim spa fencing requirements. Any information provided is general, and is not intended to address your specific circumstances. All enquiries should be directed to and checked with the local council. FORME will not be liable for costs associated with but not limited to building alterations, removal costs, delivery costs, or labour costs associated with the replacement of gazebos, hot tubs, saunas or accessories.
ELECTRICAL CONNECTION
All electrical connections (and disconnections) must be carried out by a qualified electrical contractor and it is soley the responsibility and cost of the purchaser to facilitate. Failure to do so will immediately VOID this warranty. FORME reserves the right to ask for proof that the spa has been installed by a qualified electrical contractor.
Products & Imagery
FORME products & imagery are not to be used in any way to derive a commercial benefit or to engage in commercial activity without our express written permission. You agree that you will not use or authorise a third party to use FORME products for a commercial purpose, which includes but is not limited to, advertising and promotional material, unless you have the express written consent of FORME.